Account and Data Deletion

In app path

Settings > Account > Delete Account

Deleting the MedaStaré account does not automatically cancel an Apple managed subscription.

1. How to initiate deletion

Sign in to the MedaStaré application and open Settings, Account, then Delete Account. Review the information shown, complete any proportionate reauthentication and confirm the request. The application displays the current status and signs the user out when deletion is completed.

Users who cannot access the application may use the contact option below. MedaStaré may verify identity through the existing account email or another proportionate method before accepting a web request.

2. What deletion is intended to remove

The account and active authentication records that are not legally required.
Profile information and profile media.
Wardrobe items, saved outfits, StyleTrack entries and personalization data.
AI chats, prompts, saved results and account linked analysis history.
User content connected solely with the account, subject to public content and rights exceptions.
Notification tokens and active sessions.
Other personal data associated with the account that is not required for a lawful retention purpose.

3. What may be retained

Purchase, tax, accounting or transaction records required by law or platform rules.
Security, fraud prevention, abuse, moderation and incident records proportionate to the risk.
Consent receipts, privacy request records and evidence of account deletion.
Information necessary to resolve a dispute, enforce rights or respond to a legal demand.
Data in isolated backups until scheduled rotation.
Irreversibly anonymized data that no longer identifies the user.

Retaining limited records for these purposes does not keep the account active and does not authorize unrelated use.

4. Processing time and status

Deletion may be immediate or may require processing across active systems, providers and backup schedules. The app does not state that deletion is complete until the backend confirms completion. MedaStaré provides status information and completion notice through the available account or contact channel.

Requests are completed within the period required by applicable law. A delay may occur for identity verification, security investigation, legal preservation or technical dependency.

5. Apple subscriptions

Apple controls App Store billing. Before deletion, the app checks the available entitlement state and presents Manage Subscription when an active subscription is detected. Users may delete immediately after the warning, but billing can continue until canceled through Apple.

A user may also choose a supported scheduled deletion at subscription expiry, but immediate deletion is not removed as an option.

7. Public or shared content

When social functions are enabled, MedaStaré takes reasonable steps to remove or disconnect public content from a deleted account. Certain references may remain where removal would affect another user record, legal rights, safety history or an earlier lawful transaction. Any remaining information will be minimized or anonymized where appropriate.

8. Request when you cannot sign in

Email support@medastare.com from the address connected with the account. Include only the account email and a brief statement that you cannot access the in app deletion flow. Do not send a password, identity document, Apple credential, payment card information or sensitive image unless MedaStaré provides a secure and necessary verification method.

A support email starts a request but does not mean deletion is complete. Completion is confirmed separately.

9. Canceling a pending request

A pending deletion request may be canceled only when the app or support status permits cancellation and processing has not reached an irreversible stage. MedaStaré cannot guarantee recovery after deletion is completed.

10. Help

For deletion status or a failed request, contact support@medastare.com.