Support Center

1. Account access

For login, OTP, Sign in with Apple or email access issues, include the account email, app version and a short description. Do not send your password or verification code. Support may ask you to complete a secure account verification step.

2. Subscription help

• Use Restore Purchases while signed in to the correct Apple and MedaStaré accounts.
• Use Manage Subscription to view renewal and cancellation options.
• Check whether Apple shows billing retry, grace period, expiration or revocation.
• Send the transaction status or an Apple receipt identifier only through a secure method requested by support. Do not send full payment card information.

3. AI feature help

Describe the feature, the time of the request and the error shown. Do not attach a private photo, prompt history or sensitive content unless support confirms that it is necessary and provides an appropriate method. MedaStaré may request permission before collecting limited diagnostics.

4. Camera, photos, microphone and location

Permissions can be changed in iOS Settings. The app requests access only in context. Photo selection should use the Apple picker where possible. A denied location permission may be replaced with a manually selected city when the feature supports it.

5. Privacy requests

Use the Privacy Choices page for access, correction, export, consent withdrawal, objection and deletion information. Account deletion is initiated inside the app whenever account access is available.

6. Report a technical issue

• Include app version and build number.
• Include iOS version and device model category.
• Describe the steps before the problem and the message displayed.
• State whether the issue is repeatable.
• Remove personal information from screenshots when possible.
• Do not attach access tokens, secret keys, private chats, wardrobe media or sensitive images.

7. Safety, abuse and rights reports

When community or social features are enabled, users can report content and block users inside the app. Urgent safety, impersonation, copyright, trademark, privacy or abuse reports may also be sent to support with the relevant account or content reference.

MedaStaré may preserve information reasonably necessary to investigate a report and protect users or comply with law.

8. Response expectations

MedaStaré prioritizes account security, active billing, deletion, privacy, safety and service availability issues. Response time varies with volume, verification, complexity and legal requirements. An automated acknowledgment is not a final resolution.

9. Company

MedaStaré Inc. is a United States company. Legal and privacy links are available throughout the website and app.